FAQ's
Safety
What are your sanitation practices?
We follow food safety guidelines and sanitation practices. All surfaces are sanitized before packing orders.
Should I wash my produce?
Local produce is rarely “ready to eat” like supermarket clamshells may be prepared. As always, wash your produce before consuming.
Ordering
Do you offer a CSA (Community Supported Agricultre)?
While we are moving away from the traditional CSA model, we will be offering a weekly box of seasonal produce grown on our farm. For more info on our weekly box head here. Send us an email if you have any questions or would like options of paying in advance
I noticed your inventory changes a lot - when is the best time to place an order?
We are committed to only harvesting what is at it peak of flavor, so we may not have everything on order for an upcoming pack day until the final day of the ordering period.
In general, our products are fully up to date and stocked in the online shop by Tuesday (for Thursday Pick-up)) and Sunday (For Thursday Pick-up) so those times offer the most selection.
How can I add to my order?
You can add items to a previous order in the same ordering window (Friday - Tuesday) by simply placing another order under your name. We'll merge them and deliver everything to you as one order.
If your second order doesn't meet the $15 minimum, please contact us and let us know what you'd like to add. We can add it manually and email you an invoice to pay the difference.
How do I know when my order will arrive?
You will receive a confirmation email on the day you place your order and also the day your order will be ready for Pick-up.
Orders placed between Wednesday at midnight and Sunday at midnight are delivered the following Tuesday between 3:00pm and 6:00pm. If your order is placed between Sunday at midnight and Tuesday at midnight, it will be delivered on the following Thursday between 3:00pm and 6:00pm.
See the bottom banner of this website for the timing of pickup sites.
Is there an order minimun?
Yes, there is a $15 order minimum. This ensures we're covering the overhead costs of aggregating your order.
Farm Pick-ups
How does pick-up work?
You can choose pickup in the checkout process. You will receive a confirmation email with the exact site address and pick-up window.
Do I need to bring my own bag?
We will pack your order in a plastic bag. We are exploring other options to reduce our use of plastic. If you would like to bring your own bag.
What if I forget to pick up my order?
If you forget to pick up your order within the site’s hours, your order is considered forfeit with no refund. If you want to cancel your order, please contact us at least 24 hours in advance and we will reschedule with you or refund your order.
If you experience an emergency and are unable to pick up your order, please contact us as soon as you're able. We can't guarantee your order will still be available, but we'll do our best to help.